FAQs
All Topics
Tickets
Getting There
Facilites
Disabilities
What Can I Bring?
What's On When?
Bringing ID
Misc
Covid-19
  When will I receive my ticket?
Tickets will be posted out a few weeks before the festival and could arrive up to a week before the event. If you have any concerns regarding your tickets please contact the ticket agent you purchased your ticket from. (eg TicketQuarter, Skiddle). If your ticket is an E-ticket, it should be available right away.
  Will I be expected to take a COVID-19 test or show my vaccine passport to gain entry?
Reminisce Festival is not utilising COVID Certification as a condition of entry, however you can take advantage of our ‘Fast Track’ entry (limited tickets available - subject to availability, must be applied for in advance, terms & conditions apply), if you can provide proof of double vaccination via the NHS App.
We are encouraging everyone who is attending to take a test at home within 36hrs prior to the event and again on day two and day five after the event even if you have had both doses of the COVID-19 vaccination. Rapid home testing kits (LFT) are available from gov.uk or can be collected from here. If you test positive you should isolate, and a PCR test should be taken.
  How do I apply for a Fast-Track entry ticket?
To apply for your Fast Track Ticket please email tickets@reminiscefestival.com with proof of your vaccination status.
  Do I need to wear a face covering?
It is not mandatory to wear a face covering at Reminisce Festival. However, in line with the latest Government guidance, festival-goers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, such as bars and toilets or if you are travelling to the site on public transport, especially if it is crowded.
  What happens if the event is rescheduled due to an outbreak of coronavirus or a change of government guidance?
We’re confident that our festival will go ahead as planned, but in the unfortunate event of rescheduling or if the current government guidance changes, all affected ticket purchases will be rolled over to the new festival date. Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be rolled over to the new festival date.
  What should I do if I feel ill?
If you fall ill on the festival day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. We will have a dedicated First Aid area and Covid-19 Isolation tent available.
  Will I need to use the NHS Track & Trace app upon arrival?
For those that use the NHS COVID-19 Track & Trace app, there will be QR codes available to check-in to the event, if you wish to.
  If I don’t live in England, can I still attend the festival?
If you are wanting to attend Reminisce from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.
  What can I do to support the safe running of the festival?
You should not attend Reminisce if you are feeling unwell or have tested positive for COVID-19 While nationwide COVID-19 restrictions have been lifted, we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of festivals and events.
  Can I get a refund if I can no longer attend?
If you test positive and can no longer attend, please contact your ticket provider who will discuss refund and roll over enquiries.
  I have an issue with my ticket(s). Who do I contact?
Contact the provider you bought your ticket from. Eg. TicketQuarter or Skiddle.

For general ticket enquiries please speak to TicketQuarter Phone: 0344 800 0410 Email: customerservice@ticketquarter.co.uk

If you got your ticket from Skiddle. Phone: 03333 01 01 01 Email: custcare@skiddle.com
  What age do you need to be to attend Reminisce Festival?
Reminisce is strictly an 18s and over festival. We will be operating a strict Challenge 25 policy at the entrances / bars and spot checks will be in operation around the festival site.
Everyone attending the festival must bring photo ID, regardless of age. Accepted IDs are listed here
  Do I need to bring ID?
EVERYONE attending Reminisce Festival MUST bring a valid form of ID, regardless of how old you are.
Accepted forms of ID are:-
  • An in date photographic driver’s license or provisional licence,
  • A valid passport (not a photocopy).
  • A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.
  • An in date Armed Forces Photo ID Card
  • A national photo identity card issued by country of origin (other than the United Kingdom)
  • A ValidateUK card
  • Citizen's Photo Id card
If you are worried about losing your ID at the event then there are secure lockers available that you can hire on site or pre book in advance. Details are available on the website.
Please understand that EVERYONE attending Reminisce Festival MUST bring a form of photo ID.
You can get photo ID cards here.
NO ID - NO ENTRY - NO EXCUSES
  What if I don't have valid photo ID?
If you look over 25 years of age and you do not hold a valid form of photographic ID then an out of date Passport or Driving license (not a photocopy) may be accepted, as long as you are clearly recognisable in the picture. This is subject to the discretion of the Entry Manager on the day and we reserve the right to refuse admission. Bring the right attitude!
You can get photo ID cards here.
  I have been told to collect my tickets on the day?
Reminisce does have a box office to collect tickets but it’s more of a last resort if you can’t get an E-ticket or get the ticket mailed to you. Please get in touch with your ticket outlet if you have any questions (TicketQuarter, Skiddle etc)
  What happens if one of my deposit scheme payments declines?
If your payment is declined or you do not have enough funds in your account then you will need to contact your ticket agent to bring the account up to date. Your ticket will be held but will not be posted to you until you have paid the full amount.
  Can I upgrade to VIP on the day?
No, the VIP arena is very limited capacity and will sell out quickly. If you know you want to upgrade we suggest upgrading ASAP.
  What's the dress code?
  • Strictly No Tracksuits
  • No clothing which may cause offence, alarm or distress to others.
  • Jeans & trainers OK.
  • No football or sports team shirts
  • No novelty masks or masks that cover your eyes.
  Can I leave the festival site and then come back?
Reminisce does not allow re-entry once someone has left the site.
  It’s my 18th birthday on the day of Reminisce. Can I attend?
We at Reminisce would love for you to spend your 18th birthday with us! Just bring a valid ID to prove you’re 18 and you’ll be good to go!
  Can I bring glass or mirrors?
NO GLASS is allowed at Reminisce. This includes perfume, foundation bottles, vape bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance. Please note there is no facility to leave your belongings and collect after the festival, so please double check before you arrive.
  Can I leave my stuff somewhere? Is there a cloakroom or lockers?
Yes. There is a cloakroom and lockers on site available on a first-come, first-served basis. Charges apply.
  Where can I charge my phone?
Reminisce offers on-site phone charging. Free power sockets are available for people who hold VIP tickets. Paid charging is available to everyone.
  Can I wear a mask at the festival?
Novelty masks and masks that cover your eyes are not allowed at Reminisce. They will be confiscated at the gate. Medical masks and masks protecting against spreading infection are OK.
  Can I bring a camping chair?
Yes you can, but we advise not to! As a condition of entry, anything you bring will be subject to a full search. Larger items will be taken aside for searching and may considerably slow down your entry into the festival.
  Can I bring a suitcase?
We advise small backpacks at best as all bags are searched and the bigger the bag the longer it will take to search.
  What CAN'T I bring to Reminisce?
YOU CANNOT BRING THE FOLLOWING:
  • Aerosols
  • Air Horns
  • Alcohol
  • Blowtorches
  • BBQ/Campfires
  • Children under the age of 18
  • Chinese Lanterns
  • Firearms, weapons or sharps
  • Fireworks / pyrotechnics
  • Flares / distress flares
  • Gas canisters / cylinders
  • GLASS
  • Hammers / other tools
  • Illegal substances (drugs)
  • Laser pens / laser equipment
  • Full face masks and other face garments
  • Nitrous oxide
  • Professional Audio / Visual recording equipment
  • Projectiles
  • New psychoactive substances (NPS) previously legal highs
  • Smoke bombs / canisters
  • Sound system
  • Drone or other unmanned aerial vehicles (UAV)
  • Large Umbrellas (handbag size OK)
  • All persons, ticket holders as well as guests, press and media must be searched on entry
  • The promoter does not store prohibited items. Items left at the gates will be discarded. The promoter is not responsible for abandoned items
  • The event management reserve the right to refuse any item not detailed above that they deem inappropriate or dangerous to bring in to the event
  What if I need to bring medication?
If you need to bring special medication with you or you are concerned about a medical condition, then please bring a doctor’s note or a prescription if the medication is not easily recognisable.
Please enter the event via the “accessible lane” where you can explain your situation to the staff who will assist you. Your items will be searched and checked for contraband.
You may also be issued a wristband with a medical symbol on it. We advise that if you feel uncomfortable at any time that you can report to the First Aid station on the site for assistance. The wristband will confirm that you have a registered medical condition and can allow our staff to support and reassure you more quickly.
  Where can I find more information about accessibility
We have more information available on this page
  How much alcohol can I bring?
Your own alcohol is NOT allowed into the festival site.
  What are the opening and closing times?
Reminisce is open 12pm - 11pm on Saturday 11th September 2021.
  What time is my favourite artist on stage?
We do not release the set times of individual artists in advance. We advise on arriving early to catch all the biggest acts!
  Who will be performing at Reminisce?
  Where is Reminisce Festival?
Reminisce will return to:
Sherdley Park,
St Helens,
Merseyside,
WA9 5DE
  Is there any public transport?

Britannia will be the only taxi company who will have their own designated pick up point inside the Reminisce festival site which will be staffed and secure to make sure you get home quick & safe. No need to call or use our App, just go to the designated pick up point & they will take care of the rest!

Going to Liverpool? Arriva buses will be outside the festival site and will take you back to Liverpool City Centre for just £5 per person. T&cs apply, first come first served Available fro 10pm til 12:30am on Marshalls Cross Road

  Is there parking at the festival?
On site, no, but there is a car park at Lea Green station, just over the road.
  Where is the nearest train station?
Lea Green Station is just a couple of minute's walk from the festival.
  Is there camping at Reminisce?
No. Reminisce is a one-day festival with no camping.
  Do you offer free tickets for carers of people with disabilities?
Yes. To apply for access, you must first purchase a standard Festival ticket. Then you can contact TicketQuarter for a Personal Assistant ticket (PA Ticket). Contact them via Phone: 0344 800 0410 or Email: customerservice@ticketquarter.co.uk And they can help you apply for disabled access. If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA Ticket at no extra cost. This must be applied for in advance via the Access Team at TicketQuarter.
  Do local residents get discount tickets?
Yes, local residents that live in the immediate vicinity of the park can apply for discount ticket. Please email info@reminiscefestival.com for more info. The deadline for applications is 3 days before the event (midnight on wednesday night).
  Is there disabled access to toilets?
Yes. Disabled toilets are available on site.
  I have dietry requirements. Can I bring my own food?
Yes you can. If you need to bring special food/drink and/or medication with you or you are concerned about a medical condition, then please bring a doctor’s note or a prescription if the medication is not easily recognisable. Please enter the event via the “accessible lane” where you can explain your situation to the staff who will assist you. Your items will be searched and checked for contraband. You may also be issued a wristband with a medical symbol on it. We advise that if you feel uncomfortable at any time that you can report to the First Aid station on the site for assistance. The wristband will confirm that you have a registered medical condition and can allow our staff to support and reassure you more quickly.
  Can I smoke at Reminsice?
The same regulations apply at Reminisce as in the rest of the country: you can smoke in the open air but not inside big tops and tents. look out for the ‘No Smoking’ signs.
No smoking allowed in enclosed spaces, but what about vaping? The same rules apply. As long as you’re not in an enclosed space, such as a tent, you are fine to vape.
One of Reminisce's strictest rules is its restriction of glass bottles and containers. No matter what's in the bottle, you cannot bring it in. Thus, your e-liquid will have to be in a plastic bottle.
There is a limit on the amount of e-liquid or batteries you can take: 2 refills and one spare set of batteries per vape and only for personal use. You should not attempt to sell or distribute your vaping products at Reminisce.
  Is there seating at the festival?
We have lots of areas on the festival site where you can sit - both in the park and under cover. They cannot be reserved and are freely available for everyone to use.
  I have an idea, not a question?
We would love to hear it! Email: info@reminiscefestival.com